Frequently Asked Questions

Diavox has several channels of distribution worldwide.

Please see our partner section to contact your nearest distributor.

You may also contact Diavox directly through: to place an order.

You can email any of our distributors worldwide to request for a quote. You can also reach us directly thru:

In order to provide you with a proper quote, you need the following information:

• Specify the product you wish to purchase
• Specify the system capacity: number of ports/ channels/ extensions
• Specify the PBX type and version
• Specify the interface (Analog, Digital, IP)
• Specify the number of languages needed for the system
• If possible provide a sample call flow
• Specify any special modules or applications required

Important: For IVR solutions, please indicate if the solution requires database integration

Depending on the product you purchased, there are several ways to receive your order.

A. TURNKEY SDK purchases include the full installation package, software licenses & drivers, your system license, installation manual and voice prompts. Depending on the interface you have selected, you may or may not receive voice processing boards (analog/ digital) to run your software

B. TURNKEY BUILT-IN purchases include an industry standard server (4U or 2U) preloaded with all the necessary software, drivers and licenses. The server may or may not include voice processing boards depending on the interface selected.

Upon receipt of your order, you must activate your license within 30 days upon installation to register your product and proceed with using the license.

C. CUSTOMIZED SOLUTIONS include full installation package, software licenses & drivers, proprietary system licenses and onsite installation for seamless integration.

Your license is valid for as long as the version you purchased is supported. However when Diavox announces a major version release, we encourage you to upgrade for a minimal fee to keep your software current.

Depending on the product you purchased, there are several ways to upgrade your software.

For minor releases and patches, upgrades are free of charge provided you are under a current software support program. These releases are minor fixes and feature enhancements for customers already running the latest version.

For major version upgrades, you need to contact your distributor and purchase an upgrade for a minimal fee.

Diavox offers a Software Maintenance Agreement (SMA) that you can renew every year. The basic SMA starts with a 8/5 support plan, which means you get remote help during business hours for things like system setup and troubleshooting. It also includes minor software updates, new releases, and small changes to your call flows.

Need to get in touch? You can reach us by phone or email:

USA
DNI LLC
+1 650 685 6450

PHILIPPINES

DIAVOX NETWORK,INC
+63 2 894 3787

Just a heads-up—our maintenance services are only available if the software hasn’t been modified or fixed by anyone outside of Diavox or one of our authorized service representatives (unless we’ve given the green light in writing). Need someone on-site? We’ve got you covered, depending on the situation. Travel costs like flights and accommodations will be billed to you, and service fees are based on time and materials.

Yes, Diavox is equipped with an in-house team of developers that can help design and develop your solution. Please contact us at: