The DiaVox Voice Mail System (VMS) is a voice processing system that combines the capabilities of advanced voice messaging systems with state-of-the-art automated attendant. Each user has one or more electronic mailboxes that store the voice messages. At any time, and from any location in the world users are able to access their mailbox and retrieve messages. The system simply instructs callers and users with easy to understand voice prompts and single digit commands.

Designed to work with your current PABX or as a stand-alone voice messaging system, UMS delivers increased functionality over traditional PABXs for less money. It is integrated to a PBX or EKS system and acts as an automated switchboard operator/receptionist, thereby eliminating the need for a full-time operator. While users are on their phones, incoming callers are given the option of holding, transferring to another extension, or leaving a message in the user's mailbox. The DiaVox Unified Messaging System will automatically handle each user's incoming calls in a manner that best suits their individual business needs.

DiaVox Voice Mail System connects the Voice Server, telephone system and computer workstations together via Local Area Network (LAN) to manage voice, E-mail, and fax messages. The program integrates with Microsoft Exchange or Internet E-mail servers via Outlook Inbox 95-98, 2000. It allows you to log on to any of the E-mail service providers configured for the workstation, retrieve all the E-mail, voicemail, and fax-mail messages into your workstation's Inbox where you can read, play, forward, or reply to the original sender and send new messages.

Using the DiaVox Voice Mail System in a corporate office will reduce paper work and provide management with a valuable tool for monitoring day-to-day activities.

System Wide Features

• Direct Extension Dialing
• Dial By Name
• Automatic Operator Connection
• Custom Company and Department Greetings
• Multiple PBX and EKS Integration
• Preprogrammed Holiday Greetings
• Voice Transaction Operations (Question and Answer)
• Touch-tone (DTMF) transaction processing (question and touch-tone Answer Feature)
• Multiple Language Operations
• System mailbox partitioning
• Outdial Broadcast and Message Delivery
• Telephone and Mailbox Traffic Reports
• Automatic Message Distribution Mailboxes
• Remote Diagnostic and Programming

Automated Attendant Features

• Flexible Busy/No Answer Supervision
• Call Screening
• Automatic Call Distribution
• Multiple Announcements on hold
• Overhead/Intercom Paging

Voice Mail Features

• Single digit-touch tone commands
• Name and/or number identification
• Personal Programming Options
• Notification to pager, car or home phone
• Immediate Callback Paging
• Automatic Time and Date Stamp
• Security Codes of up to 9 digits

AudioText and Fax Messaging Features

• Multi-level translation directories and audio response tables
• Customized user programmable menus and call routing
• Fax tone detection and transfer to a fax machine
• Fax-on-demand
• Fax mailboxes
• Fax broadcast

Unified Messaging Features

• Visual Message
• Visual E-mail
• Visual Call
• Visual Fax

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