Level 1 - Hospitality System Module

Course Objectives

• To familiarize systems administrators and technical staff on the overall system functionality and feature sets of the HSM Solution.
• To train systems administrators, engineers and technicians on how to install, configure and commission the HSM Solution.

Target Audience

The target audiences are the systems administrators, engineers, technicians and overall technical staff involved in the installation, configuration, commissioning and maintenance of the HSM Solution.

Prerequisites

• Basic knowledge on computers under Microsoft Windows NT/2000 environment.
• Experience in setup and programming of PABX.
• Basic knowledge in SQL Server and Ericsson D.N.A. Application Suite

Course Outline

1. Introduction to HSM Integrated Solution
   1. Hospitality Communication System Overview
   2. Integrated System Functionalities
   3. DNA Integration
2. HSM Gateway Overview
   1. Role of HSM Gateway
   2. HSM Connections
   3. Hospitality Call Flow
   4. Hardware and Software Components
3. HSM Technical Training
   1. System Block Diagram
   2. System Setup Procedure
   3. Language Installation Guide
   4. System Configuration Procedure
   1. Off-line Programming
   2. On-Line Programming
   5. System Utilities
   1. Backup Procedures
   2. Database Initialization
   3. PMS Configuration Editor
   4. PMS Selection Utility
   5. System Configuration Editor
4. HSM Commission - Administrative Training
   1. HSM Configuration for PMS Operations
   2. Call Mapping
   3. Call Routing
   4. System Routing
   5. System Testing and Basic Troubleshooting
5. Standard Interface Protocol via TCP/IP or Serial
6. HSM Solution Integration using ProcGate
7. Introduction to Diavox FOS
8. Introduction to Profitwatch System
9. Practical Training